Awaiting Delivery
Anticipating Arrival In Philadelphia, Pennsylvania
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Have questions or ready to schedule? Reach out to us directly to discuss your vehicle transportation needs and get personalized assistance!
What if I’m not fully satisfied with the service? Do I have to pay the carrier?
Yes, you must still pay for the services even if you are not fully satisfied. If you withhold the carrier’s payment partially or in full, we will legally hold the vehicle until all fees are paid.
How do I pay the carrier during the delivery?
Your final payment will be based on your preferred initial pay. If you choose the Regular Price option, then there are no fees left for you to pay as you have already paid the service in full. If you choose the Discounted Cash Price option, you must pay the remaining balance in cash, check, or money order upon delivery.
What should I do if my car gets damaged during delivery?
Although it is most likely not going to happen, you can follow these steps if your vehicle has damage upon delivery:
- Note damages on the Bill of Lading (BOL).
- Make sure that you receive a copy of the delivery BOL from the carrier.
- Take detailed pictures of the vehicle and the damaged areas.
- Contact us to request the carrier’s Certificate of Insurance (COI).
- Submit a claim to our Claims Department at [email protected].
What should I do if the damage is caused by my personal items in the car?
We are not liable for the damage your vehicle obtains due to your personal items. Such issues are not covered by the cargo insurance policy. So, ship your items at your own risk. If you want to include your personal belongings in the vehicle, we recommend you pack them securely in the trunk or rear of the vehicle.
Our Services
How can I track my vehicle’s transit status?
You can easily track your vehicle’s transit status by contacting us directly. We’re here to provide you with real-time updates on your vehicle’s location and estimated arrival time. Just reach out to our team, and we’ll ensure you stay informed every step of the way.
